Expertise
Dynamics 365 consulting that ends in a live system
TechFabric is a Microsoft Solutions Partner that consults on and implements Dynamics 365. We take Business Central and Dynamics 365 CRM from a blank tenant to a live system, then build the AI workflows, document processing and Power BI reporting that surround them. Funko's warehouse system runs on Business Central, and AmTab's modernisation ran on Dynamics 365 and Power Automate.
TechFabric is a Microsoft Solutions Partner, with designations in Data & AI, Digital & App Innovation, and Infrastructure. We implement Dynamics 365 Business Central and Dynamics 365 CRM, build on Azure, and take what surrounds them into production: Power BI reporting, Power Automate workflows, and the integrations that connect Dynamics to the rest of the estate.
Warehouse and inventory
Where a Business Central implementation is usually won or lost. Bins, zones, put-away rules and picking strategy decide what a warehouse floor experiences, and no amount of finance configuration compensates for getting them wrong.
- Bin and zone structure designed against the physical floor rather than the manual
- Directed put-away and pick where volume warrants it, simpler flows where it does not
- Barcode and handheld paths tested by the people who will use them, before go-live
- Cycle counting that operations will actually run
Finance and close
Chart of accounts, dimensions and posting groups, which together determine whether the month-end close takes three days or eleven. Changing them afterwards means touching history.
- Dimensions modelled around how the business reports, agreed before the first posting
- Posting groups and inventory valuation set with finance in the room
- Bank reconciliation and intercompany flows where the group structure needs them
- Close checklist automated to the point where the exceptions are the work
Extensions and integration
AL extensions rather than modifications, and integrations that hold when the ERP is upgraded. The estate around Business Central is usually where the process actually lives.
- AL extensions built to survive upgrades, with events rather than replaced code
- Power Automate for the approvals and handoffs that cross systems
- APIs to the ecommerce, EDI and shipping systems the ERP has to agree with
- CRM and Business Central joined so a quote, an order and an invoice describe one thing
Migration and cutover
The part everybody underestimates. Opening balances, open orders and item history have to arrive correct on a specific weekend, with a decision already made about what happens if they do not.
- Data mapped and reconciled in rehearsals, not for the first time on cutover weekend
- Open transactions and balances agreed with finance before the freeze
- A dated cutover plan with a rollback somebody has actually read
- Hypercare staffed by the people who built it, for as long as the first close takes
Dynamics 365 CRM
Customer Engagement earns its keep when Sales and Customer Service are set up around how your team actually works, then joined to Business Central so a quote, an order and an invoice describe one thing.
Most CRM estates we're asked to rescue were configured around the demo. The pipeline stages matched Microsoft's template rather than the sales manager's forecast, and within a quarter the team was back in a spreadsheet.
- Sales stages set to the ones the forecast actually uses, agreed with the person who reads it on Monday
- Customer Service cases linked to the order and the item, so a support call can see what shipped
- CRM and Business Central joined in both directions, with the customer record owned in one place
- Migration off the previous CRM with the history that matters and none of the dead records
Reporting in Power BI
The report that decides whether an ERP project felt worth it is the one finance and operations both read without arguing.
We build Power BI on the Business Central and CRM record rather than on an export somebody refreshes by hand, with each measure agreed with whoever owns the number. The Power BI practice in full, including the Databricks and Fabric side of it, is at /expertise/power-bi-consulting.
- A semantic model built on the ERP tables, with the grain written down
- Measures for margin, aged debt and inventory turns agreed with finance before the first visual
- Row-level security matching who may see which company or warehouse
- Refresh scheduled against the posting cycle, so Monday's number is Friday's close
Support after go-live
A Dynamics estate is rarely finished at cutover. Somebody has to own the release wave twice a year, the extension that stops compiling, and the approval flow nobody remembers building.
We take over existing Business Central and CRM estates, starting with a two to three week assessment that reads what's actually running and ends in a written recommendation. Hypercare after our own implementations is staffed by the people who built the system.
- Release wave testing before Microsoft applies the update to your tenant
- Extensions and flows documented, so the next person doesn't start from the code
- A named engineer who knows the estate, rather than a ticket queue
- A support shape agreed in writing, whether that's a monthly scope or a call when something breaks
Insight Works on the floor
Most warehouse customisations we used to write by hand are now Insight Works apps. Warehouse Insight for handheld picking and put-away, Shop Floor Insight for production time captured by barcode, License Plating for a mixed pallet under one scan, Dynamic Ship for labels from inside the order.
We are an Insight Works partner as well as a Microsoft Solutions Partner, and Cyclic Materials engaged us for on-site support of exactly that stack at their Mesa, Arizona facility in 2026. The detail is at /expertise/business-central-insight-works.
- Insight Works apps chosen during the Business Central design, not bolted on after go-live
- Handheld and printer paths configured in the building with the people who scan
- License plating we built ourselves for Funko, now configured as the app instead
- On-site support through the first weeks of production, in the Phoenix metro
Choosing a Dynamics 365 partner
Three questions sort the field quickly. Which Solutions Partner designations does the firm hold, and can it show them in Partner Center rather than on a slide. Who will actually do the work, and have those people taken a Business Central tenant live before.
And will the firm say when a product isn't its fit. Ours is Business Central and CRM. If your estate needs Finance & Operations we'll tell you, and we're still useful on the reporting, the integrations and the AI work around it.
- Data & AI, Digital & App Innovation and Infrastructure are the designations we hold, and they're on Partner Center
- The engineers on the first call are the engineers on the project
- Funko and AmTab are on this site with the work named, at /case-studies
- Business Central and CRM are what we implement, and we say so before the proposal
What we implement
Business Central
From a blank tenant to a live system: chart of accounts, items and warehouse setup, the extensions your process actually needs, data migrated off whatever is there now, and a cutover date somebody can defend.
Dynamics 365 CRM
Customer Engagement configured around how your team sells and services rather than around the demo. Quotes, orders and cases that agree with what Business Central holds.
AI workflows and documents
Purchase orders, invoices and packing slips read and posted without somebody retyping them, with the exceptions routed to a person instead of buried.
Reporting in Power BI
Numbers finance and operations both trust, built on the ERP record rather than on an export somebody maintains by hand.
Where it runs
ManufacturingSupply chainFinanceWarehouseImplemented for
What we build
- Business Central implemented from the ground up, not configured around a template
- CRM and Business Central holding one version of the customer and the order
- Documents read, posted and reconciled without manual re-entry
- Power BI on the ERP record, so one number survives being questioned
- Integrations to the systems the ERP has to agree with
How this is delivered
Forward-deployed teams
Product, design and engineering people who sit inside your business, find the real problem, and ship it.
FAQ
Questions we get asked
Is TechFabric a Microsoft Dynamics 365 partner?
Yes. TechFabric is a Microsoft Solutions Partner, with designations in Data & AI, Digital & App Innovation and Infrastructure. We implement Dynamics 365 Business Central and Dynamics 365 CRM, build on Azure, and take Power BI reporting and Power Automate workflows into production around them. The designations are visible in Partner Center, which is where to check any partner's claim.
Do you implement Dynamics 365 Business Central?
Yes, end to end. Chart of accounts, items, inventory and warehouse setup, the extensions your process needs, migration off the current system, and the cutover. Funko's warehouse system was built on it from the ground up, and we run the reporting and integration work around it too.
Do you also do Dynamics 365 CRM?
Yes. Customer Engagement, configured to how your team actually sells and services, and joined to Business Central so a quote, an order and an invoice describe the same thing. Most of the value in doing both is that they stop disagreeing.
What about Finance & Operations?
Business Central and CRM are what we implement. If your estate needs Finance & Operations we will say so rather than stretch to it, and we are still useful on the reporting, the integrations and the AI work around it.
Which industries have you done this in?
Manufacturing, supply chain, finance and warehouse operations, which is where Business Central earns its keep. The warehouse system we built for Funko runs on Business Central and doubled throughput efficiency, and AmTab's modernisation ran on Dynamics 365 and Power Automate. Both are at /case-studies.
Can you handle the document processing and the reporting too?
That is usually the half that decides whether an ERP project felt worth it. Purchase orders and invoices read and posted without re-entry, exceptions routed to a person, and Power BI built on the ERP record rather than on a spreadsheet somebody keeps alive.
Can you take over an existing Dynamics estate?
Yes, starting with an assessment. Two to three weeks, ending in a recommendation you can act on, whether that is us continuing, a specialist alongside us, or a smaller first piece to prove the working relationship.
What does Dynamics 365 consulting cost, and how does it start?
It starts with an assessment of two to three weeks, which reads the estate you have and ends in a written recommendation you can act on with us or without us.
Implementation is then scoped against that document rather than a brief, so the number you're quoted describes work that's been looked at. We don't publish rates, because a Business Central rollout for one warehouse and one for six countries aren't the same job.
Do you provide Dynamics 365 support after go-live?
Yes, for systems we built and for ones we didn't. Release wave testing, extension fixes, the Power Automate flow that stopped, and the report that changed meaning after an update. For an estate somebody else built, the first step is the same assessment, so we know what we're supporting before we agree to support it.
Do you work with Insight Works?
Yes, TechFabric is an Insight Works partner. We implement Warehouse Insight, Shop Floor Insight, License Plating and Dynamic Ship on Business Central and support the transactions that run through them, on site in the Phoenix metro. Cyclic Materials engaged us for that at their Mesa facility in 2026. The page at /expertise/business-central-insight-works covers the apps and the NAV move.
Business Central or Finance & Operations, which one do we need?
Business Central is what we implement, and it's typically the fit for manufacturers, distributors and service businesses with a handful of legal entities. Finance & Operations suits the larger multi-entity, multi-country estates. If that's you, we'll say so early, and we're still useful on the reporting, the integrations and the AI work around whichever one you run.
How can we help?
Tell us what the estate looks like now and what it has to do, and we will tell you what the implementation actually involves.