Maintenance & Support

Comprehensive IT support where and when you need it.

We provide IT support and maintenance for all software and infrastructure, tailoring plans to enhance stability, security, and effectiveness.

Our process covers your ongoing maintenance needs, starting with discovery to gather the necessary knowledge and documentation for comprehensive support.

It's a complex IT landscape, but we make it simple.

Identify Your Needs

We start with a short discovery to identify your goals and challenges, then create a plan that tailors our approach and resources to your needs.

Impact/Effort Analysis

Identify KPIs

ROI Modeling

Focus Pain-Points

Target The Type Of Support

Infrastructure / Architecture support

Fixing problems with systems without changing or manipulating code. We're here to help with:

Architecture

Databases

Software Systems

Cloud Solutions

Engineering / Application Support

Development support involves:

Maintenance

Change Requests

Optimizations

Integrations

Code Bases

Bugs & Defects

Performance

Security

System Failure

Documentation

Solution Consulting

Gain the Necessary Knowledge

Once we have our team and plan, it's time to sync with your teams for information downloads and knowledge transfer. We start quickly by:

• Setting Up Demos
• Holding Code Review
• Conducting Business Analysis
• Sorting Out Access Levels
• Additional On-Boarding

Plan Rollover & Ongoing Support

As we ramp up the transfer with your team, we’ll set and trigger the rollover dates, or when our maintenance team will officially take over. Once we’re in the driver’s seat you’ll get full visibility with weekly updates, reports, sync calls, and more to ensure all needs are being met and our team is on track.

Application Maintenance & Support

Our app maintenance experts are ready to help stabilize, expand, modify, and support your existing software applications. We help you ensure continuity, drive automation, optimize business processes, identify risks, recommend enhancements, and even improve the front-end experience.

Correction

Troubleshoot and fix issues found through error reporting

Adaptation

Ongoing work to update software in line with current trends.

Perfection

All the maintenance work needed to accomplish long-term goals

Prevention

Measures are taken to prevent bugs & glitches from popping up

Sharing

Continuously advising and sharing expertise for the best business solutions

Integration Maintenance & Support

Integrations can be one of the most important, and troublesome, areas of software. Not only do integrations require constant monitoring and maintenance, but anytime there is an update to the core API, changes are required to keep it working as expected.

As your business grows, so do your integration needs, and this is where our experts can help. We work across a multitude of platforms, systems, frameworks, languages, and more to support any business or data need.

Integration maintenance provides:

Existing Integration Support & Optimization

Advanced Monitoring & Alerts

API Support & Development

3rd Party Connectors & Modules

Data Management, ETL Support

Low Code Integration Support (e.g. Power Automate)

Website Maintenance & Support

Websites are a cornerstone of customer engagement and delivery. Ensuring your website is always up, transacting, and providing a seamless user experience is key to growth.

Website maintenance plans include:

Automatic Backups

Core Updates (Plugins, 3rd Party Connector Upgrades)

Security Checks, Testing & Patches

Performance Optimization

Integration Maintenance

Cross-Browser, Cross-Device Support

Ongoing Monitoring & Alerts

Mobile Maintenance & Support

Get on-demand, ongoing maintenance support for all your mobile applications. Regular maintenance and monitoring ensures that your apps are high-performing, responsive, compliant, and fully secure. You need the confidence to know your mobile apps are optimized and always available to end-users. That's where our mobile application maintenance teams come in.

mobile technologies

Our mobile experts support various app and dev frameworks:

Mobile app types

Native Apps

Web Apps

Hybrid Apps

Mobile platforms

iOS

Android

Windows

Mobile Frameworks

React Native

Angular

Flutter

Xamarin

Cordova

Ionic

JQuery Mobile

Let’s build something amazing.

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