CHALLENGE
Re-imagine A Platform Module
Location Services needed to build and implement a new integrated platform for their asset recovery operations. Old infrastructure, legacy systems, and technical debt were the main factors driving the decision to digitally transform their systems and applications.
The KPIs for the project were based on the ability to automate process flows and reduce the FTE count. The key to VRM is using microservices and new technologies to automate “Assignment Intake”
Key Areas To Remedy:
- Automate Process Flows
- Reduce FTE Count
- Replace Monolithic Tech w/ Micro-Services
- Automate VRM's "Assignment Intake"
STRATEGY
Build A Modern Repossession Engine
After using the “Design Thinking” methodology to empathize, define, and ideate through solutions, product owners and project stakeholders identified the need for an automated intake engine.
Key Areas To Remedy:
- Data Validation
- Debtor Of Record
- Person Search
- Deceased
- Bankruptcy
- Coverage
- Asset
- Lot Check
- Address
- VIN Decode
- Fee Check
SOLUTION - DATA
Formulate A New Data Platform
TechFabric Enterprise Architecture experts worked with the Location Services internal technology team to plan a move to the cloud that would completely transform how the organization operates and processes repossession orders and transport fulfillment.
SOLUTION - REPORTING
Power BI To the Rescue
TechFabric turned to powerful Microsoft technology to improve the reporting feature of the new VRM Pro platform. The automation and integration tackled many of the automation challenges.
- Azure Cosmos DB - Next-Gen tech to address the data layer
- Power BI Query - Visualization to transform objects into tabular form, create links & structures, calculate metrics, and aggregate data
- Power BI Desktop - Publishing power with user-centric functionality and graphics
- Power BI Service - Auto refreshing client reports based on schedules
RESULTS
Early Stage Metrics
Shortly after releasing the VRM Pro minimum viable product, Location Services saw immediate results and substantial efficiency gains. The Azure data platform proved to be the difference maker in the end. Subsequently, new features and enhancements have been in effect and are continuing to bring real value to the Location Services operations team.
- +$890k - Overall Financial Impact on Client Business
- 73% - Increase in weekly assignments after 30 days
- 47% - Increase in weekly recoveries after 30 days
- 51% - Increase in weekly recoveries (By VIN) after 30 days
KEY TAKEAWAYS
Good Work Speaks For Itself
With a sound Architecture, the platform was built to scale with multiple integrations allowing the business to grow their volume by 250% in 3 years.
